FREE SHIPPING ON ALL ORDERS $75 & UP. DETAILS

ANSWERS TO YOUR QUESTIONS

Orders and Returns

HOW DO I PLACE AN ORDER?
To make an order you can browse through our online shop and select the item(s) you wish to purchase. You then select the size and add the item(s) to your shopping basket. To complete the order go to the Shopping Cart area where you can pay for the item.

If you have already signed up for a Dluxeshop account, you enter payment details and complete the order. If you are a new user then you can choose to set up an account by setting a password once you have placed your first order.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, account creation is not needed to place an order. However, by creating a Dluxeshop account you will be able to checkout faster, save multiple delivery addresses, view and track your orders in your account and more. You can choose to set up an account by setting a password once you have placed your first order.
CAN I HAVE AN ORDER DELIVERED TO AN ADDRESS OTHER THAN MY HOME ?
You can place orders to be delivered to an address that is different to your home address when you go through the checkout process. You can maintain several different addresses within the “My Account” section of the site to make this easier.
CAN I ORDER ITEMS THAT ARE NOT CURRENTLY IN STOCK?
You can only order items that are currently in stock. However, we regularly top up stock on our website so please keep checking.
I ONLY RECEIVED PART OF MY ORDER, WHAT DO I DO?
If you have only received part of your order and we have not notified you that only part of your order has been sent, then please contact us stating your Order number. We will then investigate and let you know how we intend to resolve the problem.
Will I RECEIVE AN ORDER ACKNOWLEDGEMENT?
Yes, you will receive confirmation by email that we have received your order to buy items from us ('order acknowledgement'). We will send a further email to confirm once the items have been dispatched. No contract for the sale of any product will be in effect between you and Dluxeshop.com until the product(s) ordered are dispatched. We will confirm that the product(s) have been dispatched by a confirmation email.
WHAT IF I HAVE A PROBLEM PLACING AN ORDER?
If you receive a confirmation email then your order has gone through. If you haven’t had an email and you have registered an account (i.e. you entered a password when placing your order), log in via the Customer Login link at the very top of the website's page. If your order doesn’t appear on the list you will need to place it again.

If you do not have a Dluxeshop.com account, contact us.
CAN I ADD AN ITEM AFTER AN ORDER HAS BEEN PLACED?
No, you will need to place a separate order for anything else that you want to buy.
HOW DO I CHANGE OR CANCEL MY ORDER?
Changing your order depends on the status of your order. If it has been dispatched then you will have to return the item or items once you have received them. However if the item has not been dispatched you can contact us with your amendments. We cannot guarantee that your order will be changed but we will attempt to make the changes. If your order cannot be changed then we will notify you.
HOW DO I TRACK MY ORDER?
You can track your order at any time by visiting the Track My Order page or by visiting this page. Please note that all our shipping options come with tracking numbers.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following major credit and debit cards: Visa, MasterCard, Visa Electron, Visa Debit, Maestro. We also accept payments via Paypal.
IS MY PAYMENT INFORMATION SAFE?
Your security is very important to us. Our payments are processed via a Tier 1 Certified payment processing company, adhering to the payment card industry's highest standards of payment data security.

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Please refer to our Shipping page for more information.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. See our Shipping page.
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